Industry Event: The Banking Revolution, October 20, 2021, 1:20 – 2:05 PM | Digital Conference
Session Featuring Lesley-Ann Vaughan, the Mojaloop Foundation’s Director of Product Strategy: UK Data Panel: Putting people before product: Is customer experience the new heart of banking?
Customers now expect much more from banks and banking services than simply service with a smile. They want it all, at their fingertips and on their terms. How is the industry responding to this sea-change, where the needs of the customer, rather than priorities of the bank, must be considered at every step? What does a customer-centric bank look like and are banks delivering? What investment in tools and infrastructure such as AI and data mining, is required to provide hyper-personalised experiences? Does hyper-personalisation look set to replace traditional trust in financial institutions? Coen Jonker, Co-Founder and Executive Chairman, Tyme Lesley-Ann Vaughan, Director of Product Strategy, Mojaloop Foundation.
To learn more about the session and/or event, please visit the event website.